FAQ (new)

FAQ

SHIPPING

How long does shipping take?
All orders are dispatched from Melbourne, Australia within 1–2 business days.

Australia
Standard: 2–6 business days
Express: 1–3 business days

International
Standard: 6–12 business days
Express: 3–7 business days

How much is shipping?
Australia
Standard: $11 AUD
Express: $15 AUD

International
Standard: $30 AUD
Express: $40 AUD

Will I receive tracking?
Yes, all orders include tracking. You will receive your tracking details via email once your order has been dispatched.

ORDERS

Can I change or cancel my order?
We aim to process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible at info@deserojacare.com and we will do our best to assist.

SIZING

How do I choose my size?
Our pieces are designed to fit true to size unless otherwise stated.

If you are between sizes, we recommend sizing down for a more fitted look or up for a more relaxed fit.

Please refer to our Size Guide for detailed measurements.

RETURNS & EXCHANGES

Do you offer returns?
We do not offer refunds. However, we accept returns for store credit or exchange within 14 days of delivery.

How do I start a return or exchange?
Please email info@deserojacare.com with your order number and request, and we will guide you through the process.

What condition must items be in?
Items must be unworn, in original condition, and with all tags attached.

OTHER

Do you ship internationally?
Yes, we ship worldwide.

Will I have to pay customs or duties?
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Still need help?
Please contact us at info@deserojacare.com — we’re happy to assist.